One in six older people are victims of abuse. That’s over 16% of our mothers, fathers, uncles, aunties, grannies, grandads, friends and neighbours.
As the UK’s only charity focused on the abuse and neglect of older people, we staff a free-to-call helpline. It’s an absolute lifeline for older men, women and their families suffering from the five forms of abuse: physical, psychological, financial, sexual or neglect.

The Hourglass mission is simple: end the harm, abuse and exploitation of older people in the UK.

  • Our Helpline is open 24/7 – including weekends and bank holidays. Email, text and instant message options are currently only available during business hours, (Mon-Fri 9 to 5).
  • Your number remains confidential and there is no charge.


Tags: helpline, elderly care, elderly abuse, housing, families, mental abuse, financial abuse